Tech Support

Technical Support

Phone or Fiber TV Technical Support
Phone: 611 (if calling from an Adams phone line) or 217-696-4611
Toll Free: 877-696-4611

Internet Technical Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Adams Experts Support
Phone:  217-214-3423
Email: experts@adamstel.com

Email Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Email Support

IMPORTANT: If you have not set up your password security, you may do so here.

Incoming Servers

POP Server Settings:

  • Server: pop3.adams.net
  • Port: 995
  • SSL: Enabled
  • Username: user@adams.net
IMAP Server Settings:

  • Server: imap.adams.net
  • Port: 993
  • SSL: Enabled
  • Username: user@adams.net

Outgoing Server

SMTP Server Settings:

  • Server: smtp.adams.net
  • Port: 465
  • SSL: Enabled
  • Username: user@adams.net
    User/Pass Authentication Required

Contacts and Calendars Client Settings

CalDAV Server Settings:

  • Server: imap.adams.net
  • Username: user@adams.net
CarDAV Server Settings:

  • Server: imap.adams.net
  • Username: user@adams.net

Webmail Support

Webmail FAQs– Learn how to use your webmail as well as common questions on terminology and user interface.

If you suspect your email password has been compromised call us immediately to have it changed.  Our Help Desk is available 24 hours at 877-502-3267. You will be required to verify your identity.

DNS Settings

Standard DNS Servers

  • Primary: 216.138.0.4 – ns.adams.net 
  • Secondary: 216.138.27.254 – ns2.adams.net

Extra DNS Servers

  • 216.138.0.11 – lx.adams.net
  • 216.138.0.7 – ns3.adams.net
  • 216.138.27.225 – ns4.adams.net