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Adams Experts Technician – Business(Network) (Quincy Office)

Responsibilities Include:

  • Maintaining the functionality and operation of the business networks, servers, connecting devices and in-house phone system.
  • Responsible for keeping all the business software licenses current.
  • Responsible for getting all software upgrades or maintenance done with minimal downtime for business operations.
  • Provide Virtual IT services for clients.
  • Facilitate and /or conduct client site walk through to establish client’s current system and equipment and provide recommendations for upgrades.

Candidate must have an understanding of MS Office or equivalent, required to have good written and oral communications skills, and should be able to support Microsoft Windows, IP networking and Wi-Fi, self starter and able to work independently as well as in a team environment.

Adams offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401K with employer matching, paid leave days, sick leave days, and holidays.

Apply Here

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Support Analyst

The Support Analyst position will handle daily support tickets and call requests from both customer and internal company employees relating to Marketing tools, Salesforce, WordPress, 3rd party integrations, password resets, and other supported applications. Our ideal candidate will have prior experience supporting users in a professional environment. In addition, Support Analyst will be assigned special projects as needed. If you have great customer service skills and enjoy helping others with software related issues, then this is the perfect opportunity for you.

Skills:

We are looking for a self-motivated individual with strong customer service skills, excellent verbal and written communication skills, and desire to continually expand their knowledge.

  • Proficient in Microsoft Office Products
  • Familiarity with Customer Relationship Management software systems
  • Familiarity with Web Content Management Systems
  • Background in help desk or related disciplines

Specific Job Duties:

  • Liaising with company employees to handle all technical issues
  • Problem solving and troubleshooting issues in a timely manner
  • Tier 1 Helpdesk Support
  • Salesforce desktop support, mobile device support, email support, and mobile device support
  • Maintain documentation of support tasks in internal knowledgebase 
  • Provide training on tools and applications to employees when needed 
  • Escalate and resolve issues with software vendors as needed

Preferred Qualifications:

  • Previous Help Desk experience.
  • Basic understanding of CRM principles
  • Experience in working with customers on Salesforce related issues
  • Ability to handle high call volumes while providing excellent customer service.

Strong attention to detail, creative thinking, problem solving and the willingness to go above and beyond to support organizational needs

Adams offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401K with employer matching, paid leave days, sick leave days, and holidays.

Apply Here

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Equal Opportunity Employer