Support Analyst (Quincy Office)

We are looking for a self-motivated individual with strong customer service skills, excellent verbal and written communication skills, and desire to continually expand their knowledge.

Specific Job Duties:

  • Triage incidents raised by users / super users and diagnose whether the system is / isn’t working as intended and identify which component(s) of the system needs to be remedied.
  • If required, coordinate across multiple support teams for web site, system integrations, data quality, and management.
  • Coaching customers through best practices.
  • Maintain documentation of support tasks in internal knowledge-base.
  • Provide training on tools and applications to employees when needed.
  • Escalate and resolve issues with software vendors as needed.

Preferred Qualifications:

  • Admin and end user experience with Salesforce or other CRMs.
  • Excel proficiency.
  • IT and/or SaaS helpdesk.
  • WordPress or other web builder platforms.
  • Strong attention to detail, creative thinking, problem solving and the willingness to go above and beyond to support organizational needs.

Adams offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401K with employer matching, paid leave days, sick leave days, and holidays.

Apply Here

Equal Opportunity Employer