Support Analyst (Quincy Office)
We are looking for a self-motivated individual with strong customer service skills, excellent verbal and written communication skills, and desire to continually expand their knowledge.
Specific Job Duties:
- Triage incidents raised by users / super users and diagnose whether the system is / isn’t working as intended and identify which component(s) of the system needs to be remedied.
- If required, coordinate across multiple support teams for web site, system integrations, data quality, and management.
- Coaching customers through best practices.
- Maintain documentation of support tasks in internal knowledge-base.
- Provide training on tools and applications to employees when needed.
- Escalate and resolve issues with software vendors as needed.
Preferred Qualifications:
- Admin and end user experience with Salesforce or other CRMs.
- Excel proficiency.
- IT and/or SaaS helpdesk.
- WordPress or other web builder platforms.
- Strong attention to detail, creative thinking, problem solving and the willingness to go above and beyond to support organizational needs.
Adams offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401K with employer matching, paid leave days, sick leave days, and holidays.
Apply Here
Equal Opportunity Employer
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