We’re Growing and We Want You to Join Our Team!
Tier 2 Technician (Quincy Office)
We are looking for an eager and energetic individual to join our team. You’ll get to provision services on our fiber network, as well as help our customers have a great Internet experience. Ideal applicants will have a background in an IT Helpdesk environment supporting Microsoft Windows, home networks and Wi-Fi. You’ll also need a great attitude and the ability to work in a fast-paced environment.
Responsibilities Include:
- Processing service order and trouble tickets
- Provisioning customer services
- Providing support to customers and installation technicians
- Processing trouble tickets and service orders
Candidate must have an understanding of MS Office or equivalent, required to have good written and oral communications skills, and should be able to support Microsoft Windows, IP networking and Wi-Fi, self starter and able to work independently as well as in a team environment.
Apply Here
Network Engineer (Quincy Office)
Responsibilities Include:
- Assisting in the operation, administration, and maintenance (OAM) of the Ethernet/IP networks, DWDM and Metro Ethernet networks, IPTV/multicast network, and voice network.
- Providing top tier technical support for voice, video, and data services.
- Assisting in project management for large-scale projects within the Network Operations department.
- Documenting various aspects of the network, such as network diagrams and circuit layout records.
- Participating in an on-call rotation.
Technical Knowledge Required:
- OSI Model
- Layer 2 Ethernet switching
- Metro Ethernet
- TCP/IP
- IPv4/IPv6
- DNS
- Interior and exterior routing protocols (EIGRP, OSPF, BGP)
- Cisco IOS, IOS-XE, and IOS-XR
- Linux
- SNMP
- SIP
- Wireshark
Certifications and Qualifications:
- Cisco CCNA or higher (route/switch)
- MEF-CECP
- 7+ years’ experience
Pay Range
$65,000-$90,000
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Support Analyst(Quincy Office)
Responsibilities Include:
- Perform systems analysis in order to define/propose solutions to problems and/or enhancements.
- Provide exceptional customer service via phone and email as appropriate.
- Field Incoming help requests and deploy solutions to user issues.
- Works with team to coordinate enhancement releases.
- Determines operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
- Recommend system improvements by studying current practices.
- Provides reference for users by writing and maintaining user documentation, providing help desk support and/or training users.
- Provides guidance to nontechnical users in best usage of software.
- Reports to the Quincy office.
Certifications and Qualifications:
- Bachelor’s Degree in related field.
- Excellent verbal and written communication skills.
- Able to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
- Prefer, but not required to have, previous experience in roles of systems analyst, consulting, and/or project management.
- Advanced skills with MS Office Products.
- Prefer work experience with Customer Relationship Software (preferably Salesforce)
Apply Here
Equal Opportunity Employer