Careers

We’re Growing and We Want You to Join Our Team!

Customer Care Representative (Quincy or Golden Office)

Responsibilities Include:

  • Build sustainable relationships and trust with customers and co-workers through open and interactive communication
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide appropriate solutions and follow up to ensure resolution
  • Manage a large volume of incoming calls
  • Maintain records of customer interactions, process customer accounts and file documents
  • Sustain attention to detail
  • Utilize excellent communication and computer skills
  • Follow policies, procedures, and guideline

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Network Engineer (Quincy Office)

Responsibilities Include:

  • Assisting in the operation, administration, and maintenance (OAM) of the Ethernet/IP networks, DWDM and Metro Ethernet networks, IPTV/multicast network, and voice network.
  • Providing top tier technical support for voice, video, and data services.
  • Assisting in project management for large-scale projects within the Network Operations department.
  • Documenting various aspects of the network, such as network diagrams and circuit layout records.
  • Participating in an on-call rotation.

Technical Knowledge Required:

  • OSI Model
  • Layer 2 Ethernet switching
  • Metro Ethernet
  • TCP/IP
  • IPv4/IPv6
  • DNS
  • Interior and exterior routing protocols (EIGRP, OSPF, BGP)
  • Cisco IOS, IOS-XE, and IOS-XR
  • Linux
  • SNMP
  • SIP
  • Wireshark

Certifications and Qualifications:

  • Cisco CCNA or higher (route/switch)
  • MEF-CECP
  • 7+ years’ experience

Pay Range

$65,000-$90,000

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Equal Opportunity Employer