Outages

July 10, 2019
Fiber TV Outage Updates from Co-Mo:

7:20 am: Maintenance is still being performed to resolve TV service issues.

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July 9, 2019
Fiber TV Outage Updates from Co-Mo:

10:00 pm: We will be performing system maintenance this evening starting at 11 PM to resolve the ongoing TV service issue. We apologize for the inconvenience and we hope to have the issue resolved following the maintenance update. Thank you for your understanding and patience.

4:20 pm: We are continuing to work on the issue. At this time we do not have an ETR.

1:06 pm: The issues with boxes failing during startup has been resolved. If a box was stuck on a loading screen please power cycle your set top box.

10:00 am: We are still experiencing TV channel outages at this time. NOTE: We ask that you do not manually restart your TV boxes since restarting the boxes will not fix the current issue and will result in your TV freezing on the home logo screen. We are working hard to resolve the issue as soon as possible and apologize for any inconvenience.

7:39 am: We’ve had reports this morning of residual issues with channels that were noted as resolved yesterday. Our team is working to resolve the issues as soon as possible.

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July 8, 2019
Partial Fiber TV Outage Updates from Co-Mo:

10:55 pm: All channels except for the locals listed below should be restored. Thank you for your patience as we continue to troubleshoot and restore these channels:
– KHQA CBS
– KHQA ABC
– WGEM NBC
– WGEM CW
– WGEM FOX
– WQEC PBS
– WQEC Create

9:19 pm:  All channels are now back online at this time. Some of the locals may be experiencing issues.  We are continuing to work to resolve these channels.

8:20 pm: We are seeing a vast majority of channels up at this time. There are a few local stations that may still be impacted.  We continue to work to restore those channels.

5:04 pm: Unfortunately, the reboot did not solve the technical difficulties that a portion of our subscriber area has been experiencing today with our TV service. We are continuing work to resolve these issues and restore service as soon as possible.

3:16 pm: Our team is going to perform a system-wide TV service reboot at 3:30 PM to attempt to resolve the TV service interruption that has affected some of our customers today. During this reboot, ALL TV subscribers will be without TV service for an estimated 20 minutes. We apologize for the inconvenience and hope to have the TV service issues resolved as soon as possible.

9:48 am: – Our Fiber TV provider is currently experiencing issues with several channels. We appreciate your patience while they work to correct this issue.