SecureIT Plus FAQ

Q: Do you have access to my computer?

A: Absolutely not. SecureIT Plus was built with your security and privacy as first priority. All the updates, scanning, and protection happen from your computer and nothing is sent to us outside of the reporting statistics which are made fully available to you on our reporting website and through our monthly email summary. The only time we have access to your machine is when you explicitly grant it to us during your use of the Remote Installation or Remote Support request. Even then we require that you put in a one-time user code that allows your computer to connect to our Operation Center, granting us permission to assist you.

Q: Do I still need a separate anti-virus program?

A: No, the SecureIT service will provide you with everything you need to safely navigate the Internet and effectively and efficiently use your computer.

Q: Is there anything I need to do to stay updated?

A: No, the value of this service is that it applies all updates and runs all of its various scans behind the scenes without you having to worry.

Q: Do I have to leave my computer on all the time?

A: No, if you happen to have your computer off at the time the program runs its various scanning processes and updates, they will automatically run the next time that you turn your computer on. The one advantage of leaving the PC on, at least on the days that it DOES run updates, is that this will assure no updates run and take performance away from the PC when you are using it.

Q: How do I know that I am being protected?

A: You will receive a monthly email detailing the activities that have been executed by your SecureIT software. In addition, you can check the Online Reports anytime, which are updated every 24 hours.

Q: What if I have and use a firewall?

A: Since our service never contacts your computer, and the vast majority of firewalls are designed to block INCOMING traffic, this software is compatible with 99+% of all firewalls.

Q: What happens if I receive a virus or spyware?

A: In the very unlikely case that you do get a virus or spyware threat on your computer that materially affects its performance or damages it in some way, we will do our best to remove the problem at no cost AND give you a free month’s service as well.