Adams NetWorks E-Mail Services and Policy

All Adams NetWorks personal and business dial-up customers include one e-mail account with their service. The e-mail account address is the same as the user login for dial-up access. Non-dialup accounts such as DSL and wireless may have an e-mail account assigned, and any matching login will be 'reserved' to prevent assignment to another customer. Use of e-mail accounts is subject to the policies set forth below, as they may be amended from time to time.

Mailbox Size
============
Standard Adams NetWorks e-mail accounts include 100 MB of mail storage space.

Spam/Virus Filtering
=========================
All  'adams.net' e-mail accounts include the Adams EBlocker(r) spam and virus filtering service for the primary mailbox and any associated alias accounts. This service, powered by Postini, minimizes the effect of unwanted e-mail and virus traffic. Messages that contain viruses are quarantined before delivery; messages containing viruses will not be delivered.

Please note that the Postini service will not be disabled or removed from any active Adams account. All active 'adams.net' accounts are subject to inbound message filtering.

Port 25 (SMTP) Access
=========================
To prevent the spread of viruses, worms and/or trojans, Adams may restrict, as needed,  the access to port 25 on remote servers and only allow outbound mail to be processed by Adams' servers. The increase in virus traffic as well as the use of compromised PCs by spammers has made restrictions on port 25 traffic necessary.

Dormant / Unused Accounts
=========================
Customers may choose not to use their Adams NetWorks e-mail account. Upon notice to Adams NetWorks of a customer's choice not to use their account, the account will be designated as inactive, but will be reserved for the Customer so long as an associated dial-up account remains active.

Existing customers who do not log on to their accounts for a period of 90 days will be automatically designated inactive and incoming mail will be returned to the sender. The customer will be notified by a message in their e-mail account that will be viewable upon their login. Stored mail will be retained for an additional 30 days after an account is designated inactive, and then discarded.

A successful login to the EBlocker (Postini) system for an inactive account will reactivate the account for new mail deliveries.

Additional Mail Accounts
========================
In addition to their primary e-mail account, customers may purchase additional e-mail accounts at the following rates:

1 - 5 add'l accounts $2.50/ea per month
6 - 10 add'l accounts $1.50/ea per month for accounts over 5
11 - 25 add'l accounts $1.00/ea per month for accounts over 10
26 or more add'l accts $.75/ea per month for accounts over 25


Mail-Only Accounts
==================
Mail-only accounts are available (e.g., for customers moving from the Adams NetWorks service area) at the following rates:

1 - 2 accounts $24.00/year each, pre-paid
3 - 9 accounts $20.00/year each, pre-paid

Mail-Only accounts will have the corresponding dial-up login "reserved" to prevent duplication or reassignment.

No refunds will be provided to the customer if terminated early.

Mail Storage
====================
Mail residing on Adams NetWorks servers is backed up nightly as part of normal system backup routines. This includes new (unread) mail as well as any opened mail remaining on the server.

Typically when users retrieve new mail from Adams servers their mail program deletes the mail from the server. However, it is possible to configure an e-mail program to leave retrieved mail on the server for a specified period of time or indefinitely.

Users who retrieve e-mail from Adams NetWorks servers but who (accidentally or intentionally) have their e-mail program configured to leave retrieved mail on Adams servers, will be notified of previously read mail stored on the server for 90 days. Any mail over 105 days old that has been opened will be deleted to allow the servers to operate more efficiently and to reduce resources required to retain stored data.
Messages that are in a 'Trash' folder created by the Adams WebMail system (or thorough an IMAP mail clienet) will be automatically purged after 14 days. Messages in any 'Sent Items' folders on the Adams server will be deleted after 30 days.
Customers requiring old messages to be stored for more than 90 days must notify Adams NetWorks and purchase additional mail storage.


Alias Accounts
====================
Customers may have mail 'aliased' to their e-mail account so that a nickname, etc. is assigned to their account. An example would be messages to John Doe may be "aliased" to Doe Family. Users may designate their 'alias' as their "reply to" address, but the actual mail will be stored in the primary mailbox. Customers may purchase alias accounts at the following rates:

No charge for the first alias
$0.50 per month for each add'l alias account

Mail Forwarding
===============
Customers may have mail forwarded to another e-mail account or to service accounts of Adams NetWorks' affiliates such as OneLink. (e.g., mail may be forwarded to a text pager or SMS-enabled phone or PDA).

Customers may also have mail forwarded to multiple accounts (e.g., messages to "johndoe" can be forwarded to "janedoe" and "babydoe").

Forward Rates for Adams NetWorks Accounts
========================================
$1.00 per month for forward to each account

Mail may also be forwarded to other non-Adams NetWorks e-mail accounts (with no storage on the Adams NetWorks account) or copies may be forwarded to a non-Adams NetWorks account but still stored for retrieval from Adams NetWorks servers.

Forward Rates for non-Adams NetWorks Accounts
=============================================
$6.00 / 3 months each forward, pre-paid
or
$24.00 / year each forward, pre-paid

NO refunds will be provided to the customer if terminated early.

Mail Lists / Groups
===================
Adams NetWorks customers may create Mail Lists that allow members to send group messages to the members on the list. Mail Lists are "closed" so that only members may post messages, and do not accept advertising. The list "Administrator" can choose to moderate the list, but must authorize all new members. Messages are archived for access by members. Message sizes are limited.

Contact Adams NetWorks at sales@adams.net for more details on Mail List options.

Mail Delivery
============
Adams NetWorks mail servers will attempt to deliver mail to remote (non-Adams NetWorks) e-mail accounts for up to one hour before returning the mail to the Adams NetWorks customer who sent the mail. Messages sent to Adams NetWorks customers from remote servers that cannot be delivered due to over-quota for more than 1 hour will be returned to the sender as undeliverable due to "mailbox full".

"Bounce" Messages
=================
Mail sent by Adams NetWorks customers that cannot be delivered to the recipient will result in a "bounce" message. A bounce message will communicate the reason for the non-delivery and a link to a web page that explains common reasons for non-delivery.

Attachments to undeliverable messages will be "truncated" (all but 50K removed) to prevent the Adams NetWorks customer from having to download large "bounce" messages including a full attachment.

Additional Policies
===================
In addition to the standard "Terms and Conditions" which are found at www.adams.net/home/terms-conditions.html, e-mail users should note the following:

*Viruses - due to the nature with which current viruses spread, users may be sending viruses without their knowledge. In the event that an Adams NetWorks customer is sending viruses, the Customer will be notified and given an opportunity to correct the situation. Failure to correct the situation may result in disabling Internet access to prevent the further transmission of viruses.

*High-Volume Mail Lists - some mailing lists and "groups" may send messages to users at a high volume. In some cases these mailings cause customers' accounts to go over-quota repeatedly. Customers whose accounts go over quota are notified by letter. If a customer's account remains over quota for more than 10 business days, or goes over quota more than 3 times in 10 business days, the customer will receive a second letter and will have their quota increased to the next available level and the account will be charged the additional storage rate.

*High-Volume Mail Submissions – customers should exercise good judgment and limit sending of messages to groups of 20-25 at a maximum per message. Customers that need to send large volumes of messages for business or other purposes (clubs, church groups, etc.) should contact Adams NetWorks to make arrangements to use secondary servers for more efficient processing of these messages. Customers that frequently send messages with attachments should make certain that the recipients will not be adversely affected by receiving them (mailbox size limits, etc.).

*High-Traffic Accounts – customers that receive high volumes of mail each day (either in number of messages - over 200 per day or in total size of messages - more than double the mailbox allocation) may be assessed additional charges based on the impact of the e-mail traffic being accepted.

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