Is spam reaching your inbox?

The heuristic filters can block up to 95% of spam from reaching your inbox. Unwanted messages can still get through. Follow these steps to maximize your filter effectiveness:

Increase your settings

The more aggressive the filter setting, the fewer spam messages will reach your inbox. Please note that more aggressive the setting, the more often you should visit the Message Center to confirm that legitimate messages are not quarantined. If they are, add those senders or domains to your Approved Sender list.

Review your Approved Mailing List

Do you have other email addresses forwarding to this account? Check to be sure your addresses are NOT on the Approved Mailing List

Forward your spam

Participate in keeping the filters accurate by sending your unfiltered spam messages AS ATTACHMENTS in email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This does not guarantee that these messages will be filtered in the future, but will make it more likely.

Other Useful Tips...

Remove and Deliver Messages:
Once you log in to your Message Center to review suspicious messages, you should DELIVER legitimate email and REMOVE the junk email. The filters will increase in accuracy by doing this.

Check Back Often:
Check your Message Center on a regular basis and remove junk email and deliver legitimate email. The service can be configured to remember your legitimate email senders, and will allow those senders to bypass filters.