We would like to hear from you. Please send us a message by filling out the form below. We will get back to you as soon as possible during our normal business hours, Monday through Friday between 9:00 am to 4:00 pm. If you need technical support, please visit: https://www.adams.net/support/ to expedite your response.

Technical Support

Phone or Cable TV Technical Support
Phone: 611 (if calling from an Adams phone line) or 217-696-4611
Toll Free: 877-696-4611

Internet Technical Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Adams Experts Support
Phone:  217-214-3423
Email: experts@adamstel.com

Email Support
Toll Free: 877-502-3267
Hours: 24-hours a day, 7-days a week, including holidays

Before you plan on digging underground, call JULIE 24-hours-a-day at 811 or
1-800-892-0123. You may also go to the website at www.illinois1call.com and fill out an e-Request form.

Be prepared to pinpoint the location of your dig site. Describe the type of work to be done and some detail as to where you are working on the site…white paint marking the borders of your excavation site is helpful.

Plan your start date and time to comply with state law, which is at least two but not more than 14 business days after your call.

One-Call will notify subscribing utilities for you. Utility companies, such as Adams, will come to your work site and mark where their buried facilities are located.

Once the site is marked, or you have been notified that a particular facility owner has nothing at your dig site, you can begin to dig safely. Remember, utility marks tell you to stay at least two feet away from them. They do not mean dig here!

To protect property, prevent personal injuries and avoid lawsuits, call toll-free 811 or 1-800-892-0123 24-hours-a-day. Remember, if you cut telephone wires, you not only affect local residential phone service, but you cut off vital lifeline communications services to the medical, emergency and law enforcement personnel.