1. Do I need a firewall with my high-speed Internet service?

2. Does Adams NetWorks provide a firewall?

3. Does the router Adams NetWorks provides offer any type of security for my connection?

4. I have more than one computer, what is the cost to connect them to high-speed?

5. I have a personal page with my dial up, can I keep that with high-speed?

6. I am moving to another location, what is the cost to move service?

7. How long does a DSL install take?

8. How long does a wireless install take?

9. How can my neighbor get DSL, but I can’t?

10. If I want to upgrade my high-speed Internet service is there a penalty under my agreement?

11. I need to downgrade high-speed service, what is the charge?

12. I can’t be home when my install is scheduled, can I leave the door open?

13. What happens if Adams prices go down after I get service?

14. I have a laptop and want to be mobile with my high-speed connection. Can Adams assist?

15. What is a static IP?

16. What is the difference between Adams NetWorks high-speed and cable modems?

17. I have a MAC, will this work with high-speed?

2. Answer: Adams provided CPE (customer premise equipment) does not have firewall capability. > top

3. Answer: The router will do address translation for the outside to see a different IP. > top

4. Answer: There is no additional cost in the monthly recurring charge of the package you choose. However, if you wish Adams to wire and configure a second computer the cost is $100, ($75 for the wiring and $25 to configure the PC). > top

5. Answer: Yes. > top

6. Answer: High-speed move fees are $200.00. We will remove equipment from the old location and transfer to the new location. > top

7. Answer: The installation can take from 1-2 hours. > top

8. Answer: The installation may take from 2-3 hours depending on the location, signal testing and internal wiring. > top

9. Answer: Adams makes every effort to bring DSL to customers who request service. In some cases, due to circumstances beyond our control, we are unable to do so. DSL technology uses telephone lines to deliver voice and data simultaneously. > top

10. Answer: No, upgrades may be done at anytime without penalty. > top

11. Answer: Downgrades of service are charged $75. > top

12. Answer: No, a responsible person is required to be at home when service is installed. > top

13. Answer: Adams will take care of existing customers as we have in the past when high-speed packages have changed. We value our customers and will make every effort to treat them fairly. > top

14. Answer: This requires a wireless access point (WAP), which Adams does not provide at this time. > top

15. Answer: A fixed address for the Internet. Adams provides one static IP with high-speed service. Additional IP’s are available upon re quest for an additional cost. > top

16. Answer: high-speed is dedicated bandwidth and offers the same upload and download speeds. Cable modems are, typically, a shared medium, which for the customer may cause slowness as more users share the service. > top

17. Answer: Yes, the connection is Ethernet and will work on Windows or Macs. > top

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